Your scheduled appointment time is reserved just for you. Our clinicians make every effort to be on time for scheduled appointments. In return, we ask that you help us by keeping your scheduled appointments and by notifying us in advance when you are unable to do so.  When you give us advance notice we are able to accommodate other clients.  A missed appointment is when you fail to show for a scheduled appointment without notifying your clinician or when you cancel without sufficient notice.

If you are unable to attend your scheduled appointment, contact your clinician immediately. Appointments are in high demand and your prompt cancellation will give another client the opportunity to access timely care. 

Appointments that are not cancelled 24 hours in advance will be subject to a $60 fee.

Please note, Veterans Affairs Canada and the Canadian Armed Forces do not pay cancellation fees.  It is, therefore, the responsibility of the client.